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Introduction
At Middleware.io (“Middleware,” “we,” “us,” or “our”), your privacy is of utmost importance to us. We are committed to being transparent about how we collect and use data, especially when it comes to cookies and similar technologies.
This Cookie Policy explains:
- What cookies and tracking technologies are
- Why we use them on our website and platform
- The types of cookies we use
- Your choices regarding cookies and consent management
- How you can control or disable cookies
This policy is designed to comply with:
- General Data Protection Regulation (GDPR) (EU) 2016/679
- UK GDPR and Data Protection Act 2018
- EU Privacy Directive (Cookie Law)
- California Consumer Privacy Act (CCPA) (where applicable)
This Cookie Policy forms part of our overall Privacy Policy.
What Are Cookies?
Cookies are small text files stored on your browser, computer, or mobile device when you visit a website. They are widely used to:
- Make websites work efficiently
- Enable core functionality such as navigation and secure login
- Track website usage for analytics and performance
- Remember your preferences and settings
- Provide relevant content and advertising
Cookies are commonly used because they allow websites to recognize your device and provide tailored experiences without requiring you to repeatedly input information.
Types of Cookies
Cookies can be categorized based on:
1. Origin
- First-party cookies: Set directly by Middleware.io
- Third-party cookies: Set by external services we integrate, such as analytics providers or advertising partners
2. Duration
- Session cookies: Temporary cookies that are deleted when you close your browser
- Persistent cookies: Cookies that remain on your device until they expire or you manually delete them
Why We Use Cookies
We use cookies and similar technologies to achieve several purposes:
| Purpose | Description |
|---|---|
| Website Functionality | To ensure proper operation of the website, such as secure login, navigation, and form submissions |
| Performance/Analytics | To understand how visitors interact with our website and services, allowing us to improve features, design, and content |
| Personalization | To remember your settings, language preferences, and previous interactions |
| Security & Compliance | To protect our services from malicious activity and enforce security protocols |
Types of Cookies We Use
Below is a detailed breakdown of the cookies used on Middleware.io:
Strictly Necessary Cookies
These cookies are essential to provide you with services you have requested, such as:
- Accessing secure areas of the website
- Managing user sessions and logins
- Preventing fraudulent activity
- Handling cookie consent preferences
These cookies do not require your consent under GDPR but are still subject to security and privacy protections.
Performance and Analytics Cookies
These cookies help us:
- Monitor website performance
- Understand visitor behavior through anonymized data
- Identify technical errors and improve user experience
- Collect statistics on page load times, clicks, scroll depth, etc.
Example Services:
- Google Analytics – Tracks user interactions anonymously
- Hotjar / Similar Tools – Visualize user behavior (heatmaps, click tracking)
These cookies are optional and are only set with your consent.
Functionality Cookies
These cookies enhance your experience by remembering:
- Language preferences
- Region selection
- Past interactions (e.g., webinars, support forms)
Disabling these cookies may result in reduced functionality.
Similar Technologies
Besides cookies, Middleware.io may use:
- Pixel tags (web beacons): Small invisible graphics used to track open rates in emails or measure website traffic
- Local storage: Browser-based storage for saving user preferences
- Session storage: Temporary storage cleared when the browser is closed
- JavaScript trackers: Scripts embedded to monitor events or interactions
Legal Basis for Using Cookies (GDPR Compliance)
We use cookies based on the following lawful bases:
| Cookie Category | Legal Basis |
|---|---|
| Strictly Necessary Cookies | Legitimate Interest (website operation) |
| Performance/Analytics Cookies | Consent |
| Functional Cookies | Consent |
| Targeting/Advertising Cookies | Consent |
Consent Management
Under GDPR and Privacy Directive, we are required to:
- Obtain your explicit consent before setting non-essential cookies
- Provide you with clear information about each type of cookie
- Allow you to change your preferences or withdraw consent at any time
Cookie Consent Banner
When you first visit Middleware.io, you will see a Cookie Consent Banner that allows you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences by category
Managing Cookies
You can control or delete cookies through:
1. Browser Settings
Most browsers allow you to:
- Block cookies entirely
- Delete existing cookies
- Set preferences for specific websites
Refer to your browser’s help documentation:
- Chrome
- Firefox
- Safari
- Edge
Cookie Duration
Cookies may be stored for different durations:
| Cookie Type | Retention Period |
|---|---|
| Session Cookies | Deleted when the browser is closed |
| Persistent Cookies | Stored until manually deleted or until expiry date |
Third-Party Cookies
Some cookies on our website are set by third parties that provide services to us. These may include:
| Third Party | Purpose |
|---|---|
| Google Analytics | Website analytics and traffic monitoring |
All third parties are contractually obligated to comply with data protection laws and process data securely.
Data Sharing and Transfers
Middleware.io may transfer cookie-collected data to:
- Analytics providers (aggregated, pseudonymized data)
- Advertising partners (if consented)
- Cloud storage services for data processing
International data transfers comply with GDPR through Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), and vendor audits.
Security Measures
We take robust measures to ensure the secure handling of data collected through cookies:
- Encryption of data during transfer
- Access controls and role-based restrictions
- Data minimization: Only collecting the necessary data
- Regular security audits and third-party assessments
Policy Updates
We may update this Cookie Policy periodically to reflect changes in:
- Applicable laws and regulations
- Our technology or business model
- Third-party vendors or services
All updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions or concerns regarding our Cookie Policy or how we process your data, please contact us at:
Middleware.io Privacy Team
📧 [email protected]