Yes, we offer all three services logs, metrics and traces free in the industry, so you can try a cloud-based unified observability experience and scale your infrastructure.

Middleware charges purely on usage, with no limitation on features. We believe in giving users access to the entire product so they can cater it to their needs.

We measure your data on a daily basis. For example, a 300GB/month package would be 10GB per day. Data volume is based on your number of log entries and their size. Note that this is based on the amount of data actually stored on Middleware, not necessarily everything that’s sent to the platform.

We do! Contact us to learn more about discount options.

We leverage Otel as a framework for our agents because there is no point in creating another blackbox collector. That being said, we have built many components in our stack that handle the streaming, compression, storage, and querying, and of course a UI that brings it all together.

We also support many other data collectors and origins like Prometheus, databases, etc. and are not restricted to type of data.

We store 3 months of data by default at no extra cost and are able to set custom policies on a per need basis.

Middleware works tirelessly to ensure the protection of customer data and is committed to continuous improvements to our information security management practices. We aim to ensure the appropriate confidentiality, privacy, integrity, and availability practices are maintained in accordance with the requirements of data security standards as outlined by the SOC2 Trust Service Principles.

We ensure that its security commitments are well documented and illustrated to user entities through our website, contract agreement, or in a service level agreement.

Read more about our security policies here.

Yes, you can cancel anytime with the pay-as-you-go option. We keep your data for 30 days from the cancellation date so you can download them.