Building customer trust by ensuring data security

At Middleware, security is not just a function — it is a core principle that guides everything we do. From the way our infrastructure is designed, to the safeguards built into our systems, to the training of our employees and the controls within our physical facilities, security is integrated into every layer of our operations. We recognize that protecting customer data is a shared responsibility, and we take that role seriously by adopting a multi-layered approach that blends technology, people, and processes.

This means we don’t just rely on one control or one team — we integrate platform safeguards to protect against cyber threats, design for high availability so our services remain reliable, invest in trusted and well-trained personnel who act as the first line of defense, maintain a disciplined patch management to address vulnerabilities quickly, and enforce strong physical protections such as surveillance and biometric access.

By combining these measures into a unified security framework, Middleware ensures that your data, applications, and business operations remain safe, resilient, and available — giving you confidence and peace of mind as you scale with us.

Our platform is secured through a defense-in-depth strategy that combines technology, controls, and monitoring:

• Network Protection: Firewalls, intrusion detection/prevention systems (IDS/IPS), and traffic filtering block unauthorized access and suspicious activity.
• Segmentation: Internal networks are segmented to limit lateral movement in the event of a breach.
• Encryption: All customer data is encrypted at rest and in transit using industry-standard protocols (TLS 1.2+, AES-256).
• Monitoring & Logging: Continuous monitoring, real-time alerts, and centralized logging provide visibility into potential threats.
• Third-Party Assessments: Regular penetration testing and vulnerability assessments ensure resilience against evolving attack techniques.

We know uptime and reliability are just as important as security. Middleware is designed to ensure services remain accessible and resilient, even in the face of failures or attacks:

• Redundancy: Critical systems are built with redundancy to eliminate single points of failure.
• Disaster Recovery: Backups are automated, encrypted, and tested regularly for effectiveness.
• 24/7 Monitoring: Dedicated teams and automated systems monitor the platform around the clock, with alerts escalating immediately for investigation.
• Resilience Planning: Our infrastructure leverages industry-leading cloud providers with global availability zones, ensuring continuity even during regional disruptions.
• SLA Commitment: We aim for enterprise-grade uptime targets to meet and exceed customer expectations.

Technology is only as secure as the people who manage it. At Middleware, every employee is part of our security program:

• Screening & Onboarding: Critical systems are built with redundancy to eliminate single points of failure.
• Access Control: Employees operate under the principle of least privilege, with strict role-based access enforced across systems.
• Training & Awareness: Mandatory security and compliance training is provided at onboarding and refreshed regularly throughout employment.
• Policies & Enforcement: Employees are required to follow company security policies, with disciplinary action for non-compliance.
• Endpoint Security: All employee devices are secured with disk encryption, anti-malware protection, and enforced patching policies.

Unpatched systems are one of the most common ways attackers gain access. Middleware maintains a robust patch management program to stay ahead of threats:

• Continuous Monitoring: We track vendor advisories, threat intelligence feeds, and vulnerability databases to identify newly disclosed risks.
• Prioritized Updates: Critical security patches are applied rapidly, while lower-severity updates are scheduled during maintenance windows.
• Change Control: Updates are tested in staging environments before deployment to production, minimizing risk of downtime.
• Customer Communication: We notify end users in advance of scheduled maintenance and service windows, ensuring transparency.
• Zero-Day Response: In the event of an urgent vulnerability, we have escalation processes to deploy patches immediately.

Our security commitments extend beyond the digital world — they include the physical spaces where systems and people operate. Middleware’s offices, data centers, and operational sites follow strict controls:

• Access Restrictions: Facilities are secured with biometric access controls (such as fingerprint)
• Surveillance: 24/7 CCTV monitoring covers all sensitive areas, including server rooms, office entry points, and restricted zones.
• Visitor Management: Guests are registered, always escorted, and granted access only to approved areas.
• Environmental Controls: Data center facilities have fire detection and suppression systems, climate control, and backup power systems.
• Regular Audits: Physical security practices are reviewed and tested to ensure effectiveness.

Physical protections ensure that only authorized personnel can access Middleware’s sensitive environments, safeguarding against tampering, theft, or physical compromise of systems.