Real User Monitoring

Gain deep insights into user journeys across web and mobile apps, resolving critical issues to improve performance and enhance user experience.

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Real User Monitoring

Transform User Insights Into Actionable Intelligence

Middleware Real User Monitoring provides complete visibility and insight into user sessions, user behavior, and events to troubleshoot frontend performance issues and improve user experience.

Troubleshoot Issues Faster

Identify and resolve user-facing issues quickly by connecting back-end traces and logs to front-end user sessions.

Optimize Performance

Improve frontend performance with real-time insights into user journeys and key metrics like Core Web Vitals.

Make Data-Driven Decisions

Enrich user data with contextual attributes and capture crucial interactions to inform business decisions.

Corelate Frontend to Backend to Improve Application Performance

Browser Monitoring

Browser Monitoring

  • Monitor front-end performance for websites and key metrics.
  • Identify issues like slow loading and errors.
  • Analyze performance metrics like Core Web Vitals.
Mobile App Monitoring

Mobile App Monitoring

  • Monitor native Android, iOS, and React Native mobile applications.
  • Track performance metrics like crash, load time, and ANRs.
  • Improve performance with real-time insights.
Session Replays

Session Replays

  • View video recordings of user interactions on websites and apps.
  • Understand product usage and improve experience by looking at user actions, load times, error events, network events, clicks, console errors, etc, insightful data..
  • Check all errors, uncover patterns in user behavior to make data-driven product and UX decisions.
Data Pipeline

Data Pipeline

  • Only collect necessary information to reduce overall spend.
  • Set the Data pipeline to control what data to ingest and manage the ingestion volume.
  • Collect or drop sessions based on various application attributes, including location, app version, error type, and more.
Privacy and Security Controls

Privacy and Security Controls

  • Default data masking for all sensitive and personal data.
  • Maintain compliance with SOC 2, GDPR and HIPAA-ready and enterprise security standards.
  • Protect sensitive user data with privacy controls that anonymize and capture only what’s needed.

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Take An Interactive Tour For Platform Understanding

Check out this step-by-step, interactive demo of Middleware's RUM.

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Handpicked Resources to Guide You

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What Is Real User Monitoring (RUM)?

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August Product Update: Real User Monitoring (RUM)

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FAQs

Everything you want to know about the Real User Monitoring

What is Real User Monitoring?

Real User Monitoring is a solution that provides deep insights into user journeys across web and mobile apps to optimize performance and enhance user experience.

How does Real User Monitoring help in troubleshooting issues?

Real User Monitoring helps identify and resolve user-facing issues quickly by connecting back-end traces and logs to front-end user sessions. Reduce MTTR by examining network metrics, console errors, and session attributes, and drilling down for faster troubleshooting.

What type of performance metrics can I track with Real User Monitoring?

You can track key performance metrics like Core Web Vitals, page load time, FCP, LCP, FID, CLS, error rates, user numbers, and session counts.

How does Middleware take care of privacy for sensitive data?

Middleware masks sensitive information, such as email, credit card numbers, phone numbers, addresses, SSNs, and IP addresses, as well as other user inputs.

How to get the exact error for the front-end?

Middleware offers an option to upload source maps, which helps to identify the exact line of code for errors. Easily set up a source map by installing sourcemap uploader and running it in the terminal. It correlates the error with the code file to find the exact line of code, helping you debug the application error.

Optimize More, Worry Less With Middleware