April is all about OpsAI evolution — making it the central interface for observability, debugging, and automation. Along with that, we’ve rolled out improvements across alerts, integrations, RUM, logs, and billing transparency.

Here’s everything new this month 👇

OpsAI 

AI Dashboard (New Default Landing Page)

OpsAI is now the default landing screen inside Middleware.

  • View everything in one place:
    • Errors
    • Alerts
    • Integrated alerts from Grafana / Datadog
    • Chats and fixes
  • Previous dashboard still available:
     Dashboard Builder → System Health Overview

OpsAI AI dashboard default landing page showing errors, alerts, and integrated Grafana and Datadog alerts

 Talk to OpsAI

  • Start a new chat and ask questions about:
    • Your observability data
    • Errors and incidents
    • Middleware features and integrations

OpsAI can now answer queries using both your data + product knowledge.

 OpsAI Visual Answers

  • OpsAI now includes charts and visualizations in responses when relevant
  • Makes it easier to:
    • Compare data
    • Understand trends
    • Analyze issues faster

OpsAI visual answers showing charts and data visualizations for analysis

 Unified Alerts in OpsAI

  • All alerts (including Middleware + third-party) are now visible inside OpsAI
  • You can directly investigate alerts using opsAI

Third-Party Alerts Support

  • Supports alerts from:
    • Grafana
    • Datadog

Send alerts via integration and resolve them using OpsAI.

 Billing & Token Usage

  • 2M tokens per account are free for investigation & fixes
  • Post limit → usage-based billing on tokens. Refer to the detailed Middleware pricing. 

👉 Note:

  • Creating dashboards or alerts with OpsAI is free

Integration Enhancements

GCP

  • Upgraded CloudSQL integration
  • Added polling support for Query Insights (PostgreSQL)

AWS

Added support for 7 new services:

  • DocumentDB
  • Bedrock
  • SageMaker
  • Billing & Cost Management
  • KMS
  • SES
  • Textract

 RUM Improvements

  • Android SDK now supports de-obfuscated stack traces
  • Fixed issue in geographic analytics chart
  • Added HTML/JavaScript snippets in RUM installation guide
  • Improved consistency of resource attributes in mobile SDKs

 Alerting Improvements

  • Updated alert template UI
    • Create multiple alerts at once from templates

Updated alert template UI with bulk alert creation and token usage alerts

  • Added token usage alerts (cost & usage-based)

 Logs Improvements

  • Support added for special characters in search and filters
  • Fixed indexing issues for parsed attributes
  • Added support for:
    • < (less than)
    • > (greater than)
       in log filters

 OpsAI Backend & Performance Improvements

  • Introduced context summarization
    • Reduces payload size
    • Improves response speed and efficiency
  • UI fixes in AI dashboard:
    • Spacing
    • Tables
    • Scrolling

Pricing Update

We’ve updated pricing related to:

  • Free trial limits
  • Free usage tiers

👉 Please refer to the latest Middleware pricing.